FAQs

FAQs

How long will repairs take?
Avondale's estimators and technicians will work with you to ensure that your experience is managed professionally from the day you drop off your vehicle to the day you take delivery. We'll do our best to give you an accurate estimate of how long the repairs will require. Sometimes, however, delays might happen due to insurance providers and their estimation process, access to certified/replacement parts, amount of damage, and amount of claims made to our repair center. 

Will my car be the same?
Absolutely! Your car will drive the same, feel the same and look the same as it did prior to damage.

What do I do if a part is on back order? 
Given our access to parts nationwide, this doesn't happen very often. When a part is on back order it could be related to availability or production status. If the part is obsolete or delayed, we'll source inventory with other retailers. If we're unable to source the part or it's a rarity item, an order can be placed with the Original Equipment Manufacturer to re-start production.

What type of warranty does Avondale offer?
We proudly provide a lifetime warranty on paint and workmanship for every vehicle we repair.

Why are supplemental repairs needed after an estimate is complete?
In order to obtain approval from the insurance company on an estimate, we must preserve the vehicle in the state in which it arrived at our facility. After approval, our technicians begin to disassemble the vehicle. At this point, it's likely that we'll find additional damage to parts not visible during the initial estimate. We must then schedule another estimate review with the insurance company to obtain further approval before proceeding. Depending on the depth of the damage, this process may need to be repeated several times.

Why do estimate prices vary between repair facilities?
There are several possible reasons for this. First, not all body shops use factory-certified parts. When repairing a luxury vehicle, it's imperative that no unauthorized manufacturer parts be used in the repair or the manufacturer warranties could be voided. Second, our body shop has been certified to work on your vehicle because of the factory tools, equipment and training we provide our technicians. While this involves additional expense, we'd never consider operating any other way. If you have any questions about the estimation process or your repair quotation, please consult with your estimator - they're there to serve you.

Are you able to coordinate all aspects of vehicle repair with my insurance company?
Yes. However, please understand that we may require your assistance in encouraging your insurance company to work with us in a timely manner and being responsible for the final payment. While we certainly don't require payment up-front, payment from you or your insurance company is due when picking up your repaired vehicle.

Hail Damage Repair

North Texas hailstorms often spin up quickly and can be as unpleasant as they are unexpected. But Avondale Collision & Repair is up to the challenge. We provide exceptional service and maintain professional communication with you throughout the repair process. From dimples to divots on the body to windshield and glass replacement, we make it look like it never happened.

Hail Damage FAQs

Hail Damage Repair Benefits
  • Lifetime warranty is standard
  • We work with your insurance provider and schedule a rental vehicle for you
  • PDR (paintless dent repair) is more cost-effective than traditional dent repair
  • Minimal to no repainting or body filler applied
  • Factory paint and color retained
  • Expedited delivery in comparison to non-certified facilities
How do you perform PDR and hail damage repair?
Avondale technicians access dings and dents with special tools that bring the affected surfaces back into their original position while preserving the factory paint. Next, pressure is relieved at all damaged areas. The original paint is maintained throughout the process and body panels are restored with special attention.

How long does it take to repair hail damage?
Generally, most hail damage can be completed by our staff within two days. But keep in mind that additional time may be required as we work with your insurance company to get a precise diagnosis and estimate. Our number one goal, however, is to get you back on the road as quickly and efficiently as possible.

Do I get a warranty with the repair?
Yes. We offer a lifetime warranty on all of our services, including hail damage repair, that lasts for the lifetime of your vehicle.

OEM (Original Equipment Manufacturer) Certifications

A few excellent reasons why you should consider using our certified collision and repair center:

  • Technicians have additional levels of training for OEM vehicles
  • Avondale has manufacturer-authorized tools to restore your vehicle to showroom status
  • Expedited access to thousands of OEM parts
  • Additional limited warranty exceptions
  • Resale value if vehicle is traded
  • Cooperation with your insurance company to coordinate rental vehicles

Track Your Vehicle

To track and monitor the progress of your vehicle repair in real-time, simply log-in to our repair tracker system. The Avondale Collision & Repair repair tracker system allows you to follow your luxury vehicle repairs via our step-by-step guidance.

Schedule Your Estimate Today

Our qualified technicians are ready to answer all your questions about our body shop expertise and how we can best serve your needs. Use our online form to schedule an appointment or feel free to contact our body shop [below].

  • Major and minor auto collision repair
  • Incidental dings and scratches
  • Hail damage repair
  • Cracked or chipped windshields
  • Peeling and chipped paint
  • Paintless dent repair
  • Full vehicle detailing
  1. Avondale Collision & Repair

    1300 Texan Trail
    Grapevine, TX 76051

    • Sales: (833) 650-5838
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Get in Touch

  • Contact our Collision & Repair at: (833) 650-5838
  • Monday7:00AM - 6:00PM
  • Tuesday7:00AM - 6:00PM
  • Wednesday7:00AM - 6:00PM
  • Thursday7:00AM - 6:00PM
  • Friday7:00AM - 6:00PM
  • SaturdayClosed
  • SundayClosed